What happens when you 111?
If you’re calling from a care home, have the resident’s notes to hand. Based on your answers, the health adviser will: send an ambulance for you if you need one. refer you to an urgent care service.
Can I ring 111 for advice?
If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask us. We’ll help you work out what to do.
What time should you call 111?
Use NHS 111 online (111.nhs.uk) or call 111 if you think you need medical help right now. We can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours). Depending on what you need, you might be advised to: call 999 or go to A&E in an emergency.