Call 111 to speak to someone if you need to: discuss complex medical problems. discuss worries about a long-term condition. get end-of-life care, or report a death.
When should you call 111?
111 is a free number to call when you have an urgent healthcare need that isn’t a life-threatening situation. Following a short assessment NHS 111 will direct you to the right service, at the right time and as close to your home as possible.
Can I call 111 if I need advice?
NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health. 24 hours a day, 7 days a week.
What happens if you don’t answer a 111 call?
What if I miss the call? A nurse will try and call you up to 3 times. If they cannot contact you they will leave a message, but you will not be able to call them back.
What is 111 in the UK? – Related Questions
How much does 111 cost?
111 – non-emergency medical advice
Calls to this number are always free from mobiles and landlines.
How many calls does 111 get a day?
Members of the public called the NHS 111 service 1.4 million times last month, an increase of 8% compared with the same time last year. 38,000 people received help via the phone line each day last month, contributing to the total of 16 million calls to 111 in the past twelve months.
What happens if I miss NHS call?
If you miss the call and phone the number back, you will hear a message saying: “You have missed a call from the NHS. The person will attempt to call you back, no further action is required on your part.”
What happens if I miss a call from my GP?
In summary the GP or Nurse will call you twice, if you miss both calls it will be your responsibility to rebook another telephone triage slot.
How long does NHS 111 call back?
When people are triaged, they’re prioritised as needing a call back within two, six, 12 or 24 hours. But the days are gone when we could get through everyone on the waiting list. Often we only manage to get to all those given a two-hour callback time – the most worrying cases.
Does NHS 111 call back?
Getting a callback from a nurse
If your symptoms mean you need a callback from a nurse, you will be offered one and given a timeframe. You cannot request a callback. 111 online users or people who have called 111 go into the same callback queue and the waiting times are the same.
Will 111 send a doctor out?
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one. NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.
How long is 111 waiting time?
NHS England data shows it took an average of 82 seconds, or around one and a half minutes, for South East London 111 helpline operators to answer calls from people seeking medical help in September – 19 times longer than in April (four seconds).
Can 111 prescribe medication?
111 online Emergency prescriptions
Use this service to request a limited emergency supply of a medicine you’ve completely run out of. This must be a medicine you are prescribed regularly, usually through a repeat prescription. You will pay your normal NHS charge for prescriptions.
What can 111 do?
If needed, NHS 111 can book patients in to be seen at their local A&E / emergency department or an urgent treatment centre, emergency dental services, pharmacy or another more appropriate local service – as well as send an ambulance should the patient’s condition be serious or life-threatening.
Can 111 send you to A&E?
NHS 111 can help if you need urgent medical help or you’re not sure what to do. They will ask questions about your symptoms so you get the help you need. If you need to go to A&E, NHS 111 will book an arrival time.
